When are you available to help with my emergency?

Cleanway Services has technicians on call 24 hours a day, 7 days a week, 365 days a year. When an emergency happens we can be there within the hour to help you through it. 

Are you licensed and insured?

Cleanway Services is fully licensed and insured as well as IICRC trained and have an A+ Rating with The Better Business Bureau. Our technicians all undergo full background checks and a rigorous training program to meet the highest industry standards. 

Who is responsible for knowing my insurance coverage?

It is your responsibility to know what your insurance will and will not cover. Don't worry though, we have worked with every insurance carrier on 1,000's of claims and will be able to help you figure it out. 

Will you help me with my insurance claim?

Yes, all you need to do is sign a contract identifying us as your selected contractor and we will negotiate directly with your insurance company. 

Can my items be restored?

That is dependent on the extent of the damage. Sometimes your furniture, clothing, books, electronics, and even your pictures can be restored. Cleanway Services has a team of specialist that will do everything  that they can in order to restore your valuables back to pre-loss condition. 

Where will the salvageable contents from my home go during restoration?

Once the salvageable contents of your home are cleaned, we will pack your contents properly and securely, and store them in our portable storage units on our property. If it is necessary, due to outside temperature, we can also transport them to a temperature controlled storage facility more local to your home. Once the items have been restored and your property is ready to have them back, we will deliver the contents back to you. 

If I clean the area I believe to have mold, will it stop the mold growth?

Cleaning the area will NOT stop the mold growth. The source of the problem needs to be found and repaired. After finding the source, the effected area needs to be removed while the structural area is cleaned. Only then will the mold stop growing. 

In order to clean mold growth in your home, your best bet is always to call the professionals, however, if the area is under ten square feet, you can try to take care of it on your own. Contrary to popular belief, bleach will NOT kill mold, that being said, just spraying the mold down with a spritz bottle of bleach is not going to do anything but bleach out the color of the mold spores so you don't see them. That doesn't mean that they are not still there and they are just as harmful to you and your family as they would be if you hadn't sprayed them with bleach.

Do I have to work with the contractor that my insurance recommends?

As the insured, you have the right to choose whichever company that you would like to work in your home. Your insurance company may recommend a contractor that they think will do the job for you, but that does not mean that you are forced to use them.  

Can I turn the equipment off at night?

It is not recommended to turn off the equipment. The longer the equipment is off, the longer it will take to dry out your home.  Consistently running the machines will make for a speedier drying time thus putting your life back to normal sooner and drastically cutting down the chance of mold growth in your home. 

Can I open the windows during the drying process?

If the windows are opened during the drying process it creates an open drying chamber and will interfere with the drying process. If the drying process is interrupted, it will take a longer period of time to dry out your home creating a higher risk for mold growth.

How long does the drying process take?

In most cases, the drying process takes 3-5 days. In severe cases, this process can take a longer period of time, especially if the source of the water leak has not been fixed properly. The first step to getting your home dried out and back to normal, is to fix the original problem first as to stop any water from entering your home. Then and only then can we get the home dried out properly.  

Do you do both the mitigation and the reconstruction?

We have our mitigation technicians on call around the clock, however, our carpenters are available as soon as possible after the mitigation is complete.  

Do you deal directly with the insurance companies?

The simple answer is, Yes. Once you have signed the authorization making us your contractor, we will deal directly with your insurance company to make the process easier and faster for you. 



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